Customer Service

TheDoubleF has activated DHL's GoGreen+ service, a concrete initiative to reduce the environmental impact of our shipments and returns.



By using sustainable aviation fuel (SAF), DHL reduces CO2 emissions by up to 80% compared to traditional fuel, contributing to cleaner and more efficient transportation. This service is not limited to offsetting emissions (offsetting), but directly invests in reducing the carbon footprint throughout the logistics supply chain (insetting).

TheDoubleF considers transportation sustainability to be a key requirement for its choices.



By shopping at TheDoubleF, you not only gain access to a luxury shopping experience, but you also undertake a conscious choice aimed at reducing the environmental impact of your purchases.

The packaging used to ship TheDoubleF orders is recyclable.



We recommend manually separating the different parts of the packaging for proper disposal.

You are advised to check local regulations for proper waste disposal.

Cardboard and paper (PAP 20, PAP 21, PAP 22, C PAP 81) should be flattened to reduce their volume and be disposed of in the appropriate paper collection bins.
PVC, polypropylene and polyethylene (PS6, PVC 3, PE-LD 4) should be disposed of in the appropriate plastic collection bins.

Treedom is the first platform in the world that allows you to plant a tree from a distance and follow the story of the project online.



Since Treedom’s foundation in 2010, more than 3 million trees have been planted across Africa, South-East Asia and South America. All trees are planted directly by local farmers, bringing environmental, social and financial benefits to their communities. In 2014, Treedom became a certified B Corporation, part of the global network of companies that stand out for high environmental and social performance.



TheDoubleF has started a collaboration with Treedom by planting 300 trees in different countries and creating TheDoubleForest.