Terms & Conditions
General terms and conditions of service and sale
1.1 These General Terms and Conditions of Use and Sale govern the terms and conditions under which FF NET s.r.l. (VAT No. 02485090209), with registered office in Via della Conciliazione 25, 46100 Mantua (MN) – Italy, registered with the Mantua Chamber of Commerce under no. MN - 256829, (the "Seller"), as owner of the online store accessible at the web address www.thedoublef.com (hereinafter "TheDoubleF" or "Online Store"), grants Users the right to browse the Online Store and purchase the products presented in the catalog online.
1.2 Browsing, registering a personal account, and purchasing through the Online Store are subject to acceptance of these terms and conditions of use and sale, the privacy policy, and the cookie policy, which acceptance is deemed to be completed when the User consults any page of the Online Store.
1.2 Browsing, registering a personal account, and purchasing through the Online Store are subject to acceptance of these terms and conditions of use and sale, the privacy policy, and the cookie policy, which acceptance is deemed to be completed when the User consults any page of the Online Store.
2.1 Item(s): clothing or fashion accessory(ies) sold through the Online Store
2.2 Sales Contract: the agreement between the User and FF NET-TheDoubleF for the online sale of the Item, consisting of these GTC and the order confirmation received by email by the User.
2.3 General Terms and Conditions of Service and Sale or GTC: these general terms and conditions, hereinafter referred to as GTC.
2.4 Privacy Policy: the privacy policy as established and indicated in the Online Store.
2.5 Parties: the User/Purchaser and the Seller, who are the parties entering into the contract.
2.6 Online Store: the online store selling clothing and fashion accessories at www.thedoublef.com, also referred to as "TheDoubleF".
2.7 User or Buyer: the consumer who uses or places orders on the Online Store.
2.8 Seller: FF NET s.r.l. (VAT number 02485090209), with registered office in Via della Conciliazione 25, 46100 Mantua (MN) – Italy, registered with the Mantua Chamber of Commerce under no. MN – 256829.
2.2 Sales Contract: the agreement between the User and FF NET-TheDoubleF for the online sale of the Item, consisting of these GTC and the order confirmation received by email by the User.
2.3 General Terms and Conditions of Service and Sale or GTC: these general terms and conditions, hereinafter referred to as GTC.
2.4 Privacy Policy: the privacy policy as established and indicated in the Online Store.
2.5 Parties: the User/Purchaser and the Seller, who are the parties entering into the contract.
2.6 Online Store: the online store selling clothing and fashion accessories at www.thedoublef.com, also referred to as "TheDoubleF".
2.7 User or Buyer: the consumer who uses or places orders on the Online Store.
2.8 Seller: FF NET s.r.l. (VAT number 02485090209), with registered office in Via della Conciliazione 25, 46100 Mantua (MN) – Italy, registered with the Mantua Chamber of Commerce under no. MN – 256829.
3.1 The Online Store is managed by FF NET S.r.l., as seller, registered with the Mantua Chamber of Commerce, Italy, under no. MN - 256829 of the Register of Companies, tax code and VAT no. 02485090209, with registered office in Via della Conciliazione 25 - 46100 MANTUA (MN), Italy.
3.2 For sales requested by Users located outside Italy only, the sale of the Items will be formally completed
FF Net S.r.l. has entered into an agreement with Global-e (www.global-e.com), a partner for sales facilitation and e-commerce, which allows Global-e to act in its own name and on behalf of FF NET S.r.l. For the territories indicated above only, the User makes a purchase on thedoublef.com and Global-e acts as the official seller for this transaction, subject to Global-e's Terms and Conditions; User information will be handled by Global-e at in accordance with Global-e's Privacy Policy; and User information (excluding payment details) will be shared between Global-e and FF NET S.r.l.
Global-e and FF NET S.r.l. reserve the right to process and (where required) disclose any information obtained in connection with the Order and the User's use of the checkout, to the extent deemed necessary to: comply with any applicable law, regulation, legal process, subpoena, or governmental request; enforce these GTC, including to investigate potential violations thereof; detect, prevent, or otherwise address fraud, security, or technical issues; assist the Seller in responding to User requests; or protect and satisfy the legitimate interests of Global-e and FF NET S.r.l.
The Online Store and/or checkout process may contain links to third-party websites or services that are not owned or controlled by Global-e and/or FF Net S.r.l.
Global-e and/or FF Net S.r.l. are not affiliated with, have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party websites. The User: (i) is solely responsible for using and linking to third-party websites and for any content that they may send or post on a third-party website; and (ii) expressly exempts Global-e and FF NET S.r.l. from any liability arising from the use of any third-party website. Accordingly, you are advised to read the terms and conditions and privacy policy of each third-party website you choose to visit.
3.2 For sales requested by Users located outside Italy only, the sale of the Items will be formally completed
- 3.2.1 for the UK by Global-e UK Limited, with registered office at 154 Clerkenwell Rd, London EC1R 5AB, United Kingdom;
- 3.2.2 for all other countries (except Italy and the UK): Global-e NL B.V., a company incorporated in the Netherlands, with operational headquarters at Krijn Taconiskade 430 1087 HW Amsterdam, Netherlands.
FF Net S.r.l. has entered into an agreement with Global-e (www.global-e.com), a partner for sales facilitation and e-commerce, which allows Global-e to act in its own name and on behalf of FF NET S.r.l. For the territories indicated above only, the User makes a purchase on thedoublef.com and Global-e acts as the official seller for this transaction, subject to Global-e's Terms and Conditions; User information will be handled by Global-e at in accordance with Global-e's Privacy Policy; and User information (excluding payment details) will be shared between Global-e and FF NET S.r.l.
Global-e and FF NET S.r.l. reserve the right to process and (where required) disclose any information obtained in connection with the Order and the User's use of the checkout, to the extent deemed necessary to: comply with any applicable law, regulation, legal process, subpoena, or governmental request; enforce these GTC, including to investigate potential violations thereof; detect, prevent, or otherwise address fraud, security, or technical issues; assist the Seller in responding to User requests; or protect and satisfy the legitimate interests of Global-e and FF NET S.r.l.
The Online Store and/or checkout process may contain links to third-party websites or services that are not owned or controlled by Global-e and/or FF Net S.r.l.
Global-e and/or FF Net S.r.l. are not affiliated with, have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party websites. The User: (i) is solely responsible for using and linking to third-party websites and for any content that they may send or post on a third-party website; and (ii) expressly exempts Global-e and FF NET S.r.l. from any liability arising from the use of any third-party website. Accordingly, you are advised to read the terms and conditions and privacy policy of each third-party website you choose to visit.
4.1 These General Terms and Conditions govern the use of the Online Store by the User. By placing an order through the online store, the User accepts the application of the General Terms and Conditions.
4.2 The GTC, which apply with the specificities indicated for all geographical areas from which orders can be placed and to which shipments are made, may be modified at any time. Where a regulation local law provides for mandatory contractual conditions that are more favorable to the consumer, those conditions shall prevail where they are better than those set out in these GTC.
4.3 Any changes and/or new conditions will be effective from the moment they are published in the "General Conditions" section of the Online Store. For this reason, users are invited to check the publication of the most up-to-date GTC. It being understood that the applicable GTC are those in force on the date the purchase order is sent.
4.2 The GTC, which apply with the specificities indicated for all geographical areas from which orders can be placed and to which shipments are made, may be modified at any time. Where a regulation local law provides for mandatory contractual conditions that are more favorable to the consumer, those conditions shall prevail where they are better than those set out in these GTC.
4.3 Any changes and/or new conditions will be effective from the moment they are published in the "General Conditions" section of the Online Store. For this reason, users are invited to check the publication of the most up-to-date GTC. It being understood that the applicable GTC are those in force on the date the purchase order is sent.
5.1 The Online Store is reserved exclusively for users who are at least 18 years of age and who expressly declare that they are end consumers as defined by Art. 3, para. 1, letter a) of Italian Legislative Decree 206/2005 ("Consumer Code") and intend to make the purchase for purposes unrelated to commercial, craft, entrepreneurial, or professional activity. Under no circumstances may they make purchases on TheDoubleF retailers or wholesalers and, in general, all parties who intend to purchase the products offered for sale in the Online Store for the purpose of subsequent resale. It is therefore prohibited for such parties to register on the Online Store and make purchases on the Online Store.
5.2 TheDoubleF reserves the right not to accept orders where, in the sole discretion of TheDoubleF, they appear abnormal in relation to the quantity of products purchased or the frequency of purchases made on the Online Store. TheDoubleF reserves the right to cancel users who are not consumers or who do not have completed the entry of some required data.
5.3 To purchase from TheDoubleF, it is not mandatory to create an account, but you must have a valid email address and approve these GTC and the Privacy Policy by selecting the appropriate box on the registration form. Failure to accept the GTC will make it impossible to make purchases from the Online Store.
5.4 Registration with the Online Store is free of charge. To register, users must complete the registration form, entering their first name, last name, email address, and password, and then click on "Submit" at the bottom of the form. The Registration will be confirmed by email to the Purchaser.
5.5 The registration credentials must be used exclusively by the User and cannot be transferred to third parties. The User undertakes to keep them secret and to ensure that no one else has access to them. The User must immediately inform TheDoubleF in the event of suspected misuse and/or disclosure of the same.
5.6 The User guarantees that the personal information provided during the registration process on the Store is complete and truthful. The User agrees to hold TheDoubleF harmless from any compensation and/or penalties arising from the User's violation of the rules on registration with the Online Store.
5.2 TheDoubleF reserves the right not to accept orders where, in the sole discretion of TheDoubleF, they appear abnormal in relation to the quantity of products purchased or the frequency of purchases made on the Online Store. TheDoubleF reserves the right to cancel users who are not consumers or who do not have completed the entry of some required data.
5.3 To purchase from TheDoubleF, it is not mandatory to create an account, but you must have a valid email address and approve these GTC and the Privacy Policy by selecting the appropriate box on the registration form. Failure to accept the GTC will make it impossible to make purchases from the Online Store.
5.4 Registration with the Online Store is free of charge. To register, users must complete the registration form, entering their first name, last name, email address, and password, and then click on "Submit" at the bottom of the form. The Registration will be confirmed by email to the Purchaser.
5.5 The registration credentials must be used exclusively by the User and cannot be transferred to third parties. The User undertakes to keep them secret and to ensure that no one else has access to them. The User must immediately inform TheDoubleF in the event of suspected misuse and/or disclosure of the same.
5.6 The User guarantees that the personal information provided during the registration process on the Store is complete and truthful. The User agrees to hold TheDoubleF harmless from any compensation and/or penalties arising from the User's violation of the rules on registration with the Online Store.
6.1 By accepting these Terms and Conditions and authorizing the processing of your data, you agree to receive newsletters at the email address you provided during registration or entered in the "Newsletter" form at the bottom of each page of TheDoubleF.com Online Store.
6.2 At any time, the user may request to no longer receive such messages by clicking on the appropriate link at the bottom of the communications or by accessing the "Newsletter Management" section of the Online Store and selecting the appropriate options.
6.3 The newsletter service is not intended for minors under the age of 16 (for more information on this subject, please refer to the "Minors" section of the Privacy Policy).
6.2 At any time, the user may request to no longer receive such messages by clicking on the appropriate link at the bottom of the communications or by accessing the "Newsletter Management" section of the Online Store and selecting the appropriate options.
6.3 The newsletter service is not intended for minors under the age of 16 (for more information on this subject, please refer to the "Minors" section of the Privacy Policy).
7.1 The contract between TheDoubleF and the User is concluded, subject to acceptance of the GTC, exclusively online by the User accessing the website www.thedoublef.com where, following the procedures indicated, the User will formalize the proposal for the purchase of the Items.
7.2 An order can be placed by selecting an item from the Online Store, choosing the size and/or color, and then clicking on "Add to Shopping Bag." To make the payment, the User must click on the "Shopping Cart" button, where a summary of the order, including price and shipping costs, will be displayed in the shopping cart. If accepted, the User can proceed by Click on the "Proceed to checkout" button. Before confirming an order, the User must first have access to their account or, if the User does not have an account, they can provide all the data necessary to process the order by following the procedure. The User must then select the payment method and click on the "Confirm Order" button. Once the payment has been accepted, the User will see the order confirmation both on the Online Store screen and in an email sent to the email address provided by the User.
7.3 CONCLUSION OF THE SALES CONTRACT: the sales contract is concluded following the correct completion of the order form by the User, execution of the payment, and subsequent sending to the User by TheDoubleF of the order and payment confirmation form via email, always subject to viewing a printable web page confirming and summarizing the order, which contains the details of the purchaser and the order, the price of the Item(s) purchased, shipping costs and any additional charges, payment methods and terms, the address where the Item(s) will be delivered, delivery times, and the existence of the right of withdrawal.
7.4 The order confirmation sent by TheDoubleF to the User by email contains all the information regarding the Sales Contract.
7.5 TheDoubleF reserves the right to refuse any orders for any reason. TheDoubleF also reserves the right to cancel any purchases (an order already accepted by TheDoubleF) in the presence, among other things, of the following conditions, without being held liable for any damages and/or costs (in which case the contract shall be deemed terminated by mutual consent):
7.6 No changes can be made to an order once it has been placed. TheDoubleF reserves the right to evaluate whether to accept any requests for order cancellation received before the Products have been shipped to the Buyer.
7.7 TheDoubleF reserves the right to postpone shipment if the order cannot be shipped in a single shipment. Orders placed separately will be shipped separately.
7.8 PRE-ORDERS. On TheDoubleF.com you can pre-order items that are expected to arrive in the coming months. Items offering this option are marked with a PRE-ORDER label in the catalog and on the product page. In the case of payment by credit card or PayPal, the amount will be charged on the same day as the order. For pre-orders paid by bank transfer, payment must be made within 24 hours of placing the order.
Pre-orders made with cash on delivery will not be accepted. The details of a pre-order, and in particular the country of shipment entered in pre-orders, cannot be changed in any way. The shipping date indicated on the product page is indicative and has been confirmed by suppliers to TheDoubleF.com. TheDoubleF.com declines all responsibility for changes to the delivery date, cancellations, or changes to pre-ordered items due to changes in production by suppliers. In the event that the pre-sale order cannot be fulfilled, the amount paid will be credited back to the original transaction.
Pre-order items will be shipped as soon as they become available.
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7.1.1 Any promotional codes that can be used on www.thedoublef.com can be entered either in your shopping bag or during checkout on the payment page. Promotional codes may have a start and end date, a specific threshold for application, and a series of exclusions.
Furthermore, they cannot be be combined with other offers and promotions. Their use may result in some changes to the total amount of the order at checkout.
7.2 An order can be placed by selecting an item from the Online Store, choosing the size and/or color, and then clicking on "Add to Shopping Bag." To make the payment, the User must click on the "Shopping Cart" button, where a summary of the order, including price and shipping costs, will be displayed in the shopping cart. If accepted, the User can proceed by Click on the "Proceed to checkout" button. Before confirming an order, the User must first have access to their account or, if the User does not have an account, they can provide all the data necessary to process the order by following the procedure. The User must then select the payment method and click on the "Confirm Order" button. Once the payment has been accepted, the User will see the order confirmation both on the Online Store screen and in an email sent to the email address provided by the User.
7.3 CONCLUSION OF THE SALES CONTRACT: the sales contract is concluded following the correct completion of the order form by the User, execution of the payment, and subsequent sending to the User by TheDoubleF of the order and payment confirmation form via email, always subject to viewing a printable web page confirming and summarizing the order, which contains the details of the purchaser and the order, the price of the Item(s) purchased, shipping costs and any additional charges, payment methods and terms, the address where the Item(s) will be delivered, delivery times, and the existence of the right of withdrawal.
7.4 The order confirmation sent by TheDoubleF to the User by email contains all the information regarding the Sales Contract.
7.5 TheDoubleF reserves the right to refuse any orders for any reason. TheDoubleF also reserves the right to cancel any purchases (an order already accepted by TheDoubleF) in the presence, among other things, of the following conditions, without being held liable for any damages and/or costs (in which case the contract shall be deemed terminated by mutual consent):
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7.5.1 the item is not available/in stock (any payments will be refunded). If only some of the items listed in the order are available, TheDoubleF will contact the User to ask if they wish to cancel the order or is willing to receive only what is available; in this case, the User will only be charged for the Items they will receive or refunded if payment has already been made;
7.5.2 the billing information provided by the User is incorrect or cannot be verified;
7.5.3 the order is flagged by security systems as an "unusual order" or "fraudulent order." In the event of suspected fraud, before canceling the order, the Seller reserves the right to verify the bank details and/or identity of the Purchasers. By completing the order, the Buyer undertakes to provide the Seller with the information and documents necessary for such checks. In the absence of such documents and information, the Seller reserves the right to cancel the order subject to anti-fraud checks;
7.5.4 payment by bank transfer has not been received within 5 consecutive days of acceptance of the User's order;
7.5.5 TheDoubleF has reason to believe that the order was placed by a minor under the age of eighteen (18);
7.5.6 TheDoubleF has reasonable grounds to believe that the order was placed by a retailer or other professional buyer;
7.5.7 the Item has been incorrectly priced;
7.5.8 TheDoubleF is unable to deliver to the specified delivery address.
7.6 No changes can be made to an order once it has been placed. TheDoubleF reserves the right to evaluate whether to accept any requests for order cancellation received before the Products have been shipped to the Buyer.
7.7 TheDoubleF reserves the right to postpone shipment if the order cannot be shipped in a single shipment. Orders placed separately will be shipped separately.
7.8 PRE-ORDERS. On TheDoubleF.com you can pre-order items that are expected to arrive in the coming months. Items offering this option are marked with a PRE-ORDER label in the catalog and on the product page. In the case of payment by credit card or PayPal, the amount will be charged on the same day as the order. For pre-orders paid by bank transfer, payment must be made within 24 hours of placing the order.
Pre-orders made with cash on delivery will not be accepted. The details of a pre-order, and in particular the country of shipment entered in pre-orders, cannot be changed in any way. The shipping date indicated on the product page is indicative and has been confirmed by suppliers to TheDoubleF.com. TheDoubleF.com declines all responsibility for changes to the delivery date, cancellations, or changes to pre-ordered items due to changes in production by suppliers. In the event that the pre-sale order cannot be fulfilled, the amount paid will be credited back to the original transaction.
Pre-order items will be shipped as soon as they become available.
8.1 TheDoubleF indicates in real time, in its electronic catalog, which products are available and which are unavailable.
8.2 If an order exceeds the quantity available in stock, TheDoubleF will notify the Buyer by email or telephone, inform the Buyer if the goods are no longer available or, alternatively, how long it will take to obtain the chosen goods, asking whether they wish to confirm the order or not.
8.3 The order form will be stored in TheDoubleF's database for the time necessary to process the order and, in any case, in accordance with the law.
8.4 The languages available to users for concluding the contract are as follows: Italian, English, French, German.
8.5 TheDoubleF reserves the right to refuse orders from users who do not provide sufficient guarantees of solvency or with whom disputes are pending.
8.6 If the ordered product is unavailable, the Buyer will be promptly informed by email, and the purchase order will be canceled. If payment has already been made, TheDoubleF will refund the total amount paid by the user - consisting of the purchase price, shipping costs, and any other additional costs - immediately and in any case within fourteen days from the day following the order being placed. The refund amount will be communicated by email and credited using the same payment method used by the Buyer for the purchase.
8.7 Any delays in crediting may depend on the bank, the type of credit card, or the payment solution used. In any case, the value date of the credited amount will be the same as the debit date.
8.2 If an order exceeds the quantity available in stock, TheDoubleF will notify the Buyer by email or telephone, inform the Buyer if the goods are no longer available or, alternatively, how long it will take to obtain the chosen goods, asking whether they wish to confirm the order or not.
8.3 The order form will be stored in TheDoubleF's database for the time necessary to process the order and, in any case, in accordance with the law.
8.4 The languages available to users for concluding the contract are as follows: Italian, English, French, German.
8.5 TheDoubleF reserves the right to refuse orders from users who do not provide sufficient guarantees of solvency or with whom disputes are pending.
8.6 If the ordered product is unavailable, the Buyer will be promptly informed by email, and the purchase order will be canceled. If payment has already been made, TheDoubleF will refund the total amount paid by the user - consisting of the purchase price, shipping costs, and any other additional costs - immediately and in any case within fourteen days from the day following the order being placed. The refund amount will be communicated by email and credited using the same payment method used by the Buyer for the purchase.
8.7 Any delays in crediting may depend on the bank, the type of credit card, or the payment solution used. In any case, the value date of the credited amount will be the same as the debit date.
9.1 All sales prices of the products displayed and indicated within TheDoubleF constitute an offer to the public pursuant to Article 1336 of the Italian Civil Code. Prices are displayed on the website in the currency selected by the User, and this currency applies to all sections of the website, including product pages, the shopping cart, and checkout. The currencies available may vary and will in any case be clearly indicated and selectable by the User; the currency actually used for the transaction will be the one displayed and confirmed at checkout, before the order is finally submitted. If a particular currency is not available as a payment currency, TheDoubleF may still allow the User, for information purposes only, to view prices in their local currency through an automatic conversion system based on official exchange rates. It is understood that these conversions are for indicative purposes only and that the charge will be made in the currency selected and confirmed at checkout.
9.2 No customs duties are payable for shipments to countries belonging to the European Union. For shipments to the United States of America, Hong Kong, Switzerland, Australia, Taiwan, Canada, South Korea, Japan, the United Arab Emirates, Malaysia, Saudi Arabia, and the United Kingdom, any import taxes and duties are already included in the prices indicated on the website and therefore no additional payments will be required upon delivery. For all other countries, additional costs may be applied due to customs duties, taxes, or local taxes (the "Additional Costs"), which will be borne by the Buyer. Depending on the country of destination, these Additional Costs may be:
9.3 All prices indicated on the Online Store do not include shipping costs and any additional charges (e.g., cash on delivery charges, gift wrapping). During the purchase process, the User will be informed of the shipping costs and any other charges, which must be authorized by the User when confirming the order and are included in the order summary page.
9.4 There are no customs duties for shipments to countries belonging to the European Union. For shipments to the United States of America, Hong Kong, Switzerland, Australia, Taiwan, Canada, South Korea, Japan, the United Arab Emirates, Malaysia, Saudi Arabia, and the United Kingdom, import duties and taxes are included in the final price indicated on the website. For all other countries where Additional Costs may apply, by accepting these Terms and Conditions through the confirmation and completion of the order at checkout, the Buyer acknowledges and accepts that such Additional Costs may be required, depending on the country of destination, at checkout and/or directly upon delivery, and hereby undertakes to bear them.
9.5 In the event of refusal of delivery of the Item by the Buyer or failure to collect it, excluding the case of withdrawal by the Buyer, at the Seller's discretion, the contract may be considered terminated. Consequently, the Seller shall be entitled to the return of the Item and shall be required to refund the price of the Item, less any Additional Costs and the cost of returning the Item. The Seller may withhold the refund of the payment to the Buyer until the Item has been received. If a User refuses delivery of an order for which shipment to a non-EU country was requested, and if the Seller has opted to terminate the contract, the Buyer agrees that the price of the Item to be refunded will be reduced by an additional €100.00 (one hundred euros//00), in addition to the Additional Costs.
9.6 The price of the products may be changed without notice, it being understood that the price charged. The price applicable to the User will be the one published on the product page at the time the order is placed. The products will remain the property of TheDoubleF until the User has paid the purchase price, shipping costs, and any other additional costs in euros and in all other permitted currencies.
9.7 The prices indicated on the Online Store and/or in advertisements may be adjusted by TheDoubleF without prior notice. The prices in Euro shown in the order confirmation sent to the email address provided by the User in accordance with Article 7.4 above shall be considered binding and shall prevail over the prices shown on the Online Store. TheDoubleF is therefore not bound by the prices indicated in the offers and reserves the right to cancel orders in the event of incorrect or modified prices.
9.8 The sales periods and promotions published on TheDoubleF may be limited in duration and vary depending on the geographical area from which the User connects. The validity date of these offers is indicated on the Online Store and communicated to the User by email with the sales start notice.
9.2 No customs duties are payable for shipments to countries belonging to the European Union. For shipments to the United States of America, Hong Kong, Switzerland, Australia, Taiwan, Canada, South Korea, Japan, the United Arab Emirates, Malaysia, Saudi Arabia, and the United Kingdom, any import taxes and duties are already included in the prices indicated on the website and therefore no additional payments will be required upon delivery. For all other countries, additional costs may be applied due to customs duties, taxes, or local taxes (the "Additional Costs"), which will be borne by the Buyer. Depending on the country of destination, these Additional Costs may be:
- - be displayed and, where possible, paid at checkout;
- - or be requested directly upon delivery by the courier in charge;
- - or, for some countries, be requested exclusively at the time of delivery.
9.3 All prices indicated on the Online Store do not include shipping costs and any additional charges (e.g., cash on delivery charges, gift wrapping). During the purchase process, the User will be informed of the shipping costs and any other charges, which must be authorized by the User when confirming the order and are included in the order summary page.
9.4 There are no customs duties for shipments to countries belonging to the European Union. For shipments to the United States of America, Hong Kong, Switzerland, Australia, Taiwan, Canada, South Korea, Japan, the United Arab Emirates, Malaysia, Saudi Arabia, and the United Kingdom, import duties and taxes are included in the final price indicated on the website. For all other countries where Additional Costs may apply, by accepting these Terms and Conditions through the confirmation and completion of the order at checkout, the Buyer acknowledges and accepts that such Additional Costs may be required, depending on the country of destination, at checkout and/or directly upon delivery, and hereby undertakes to bear them.
9.5 In the event of refusal of delivery of the Item by the Buyer or failure to collect it, excluding the case of withdrawal by the Buyer, at the Seller's discretion, the contract may be considered terminated. Consequently, the Seller shall be entitled to the return of the Item and shall be required to refund the price of the Item, less any Additional Costs and the cost of returning the Item. The Seller may withhold the refund of the payment to the Buyer until the Item has been received. If a User refuses delivery of an order for which shipment to a non-EU country was requested, and if the Seller has opted to terminate the contract, the Buyer agrees that the price of the Item to be refunded will be reduced by an additional €100.00 (one hundred euros//00), in addition to the Additional Costs.
9.6 The price of the products may be changed without notice, it being understood that the price charged. The price applicable to the User will be the one published on the product page at the time the order is placed. The products will remain the property of TheDoubleF until the User has paid the purchase price, shipping costs, and any other additional costs in euros and in all other permitted currencies.
9.7 The prices indicated on the Online Store and/or in advertisements may be adjusted by TheDoubleF without prior notice. The prices in Euro shown in the order confirmation sent to the email address provided by the User in accordance with Article 7.4 above shall be considered binding and shall prevail over the prices shown on the Online Store. TheDoubleF is therefore not bound by the prices indicated in the offers and reserves the right to cancel orders in the event of incorrect or modified prices.
9.8 The sales periods and promotions published on TheDoubleF may be limited in duration and vary depending on the geographical area from which the User connects. The validity date of these offers is indicated on the Online Store and communicated to the User by email with the sales start notice.
10.1 All payments by the User may only be made using one of the methods indicated on the relevant page of the Online Store.
10.2 Any refunds to the User will be credited promptly using the same payment method payment method used by the User for the purchase. In the event of exercising the right of withdrawal, as governed by Article 15 of this contract, the User must notify TheDoubleF within a maximum of 14 (fourteen) days of receiving the shipment.
10.3 The User must make payments using only the following payment methods and any others indicated on the website. Payment methods are subject to change. The main payment methods accepted are listed below:
10.4 If an invoice is required, the Buyer must check the appropriate box "Request invoice" at checkout, providing all the information necessary for correct invoicing (VAT number/Tax Code). It will not be possible to request an invoice after the payment has been processed.
10.5 It is not possible to request an invoice for countries in the European Union, with the exception of Italy.
10.6 In the event of a return, the amounts credited will correspond to the price paid by the User (list prices net of any discounts if the order was placed using promotions, discount codes, during sales periods) following the procedures indicated for each payment method used. In the event that a customer has chosen to independently return any taxes and duties incurred by TheDoubleF to receive the return at the own warehouse, will be deducted from the refund amount. Please note that taxes and customs duties paid by the User to receive the package are non-refundable, except in the United States of America, Hong Kong, Switzerland, Australia, Taiwan, Canada, South Korea, Japan, the United Arab Emirates, Malaysia, Saudi Arabia, and the United Kingdom, and countries belonging to the European Union, for which prices include taxes and customs duties. Any costs originally incurred for shipping the order will only be refunded if all items purchased are returned.
10.7 Refund policy for payments made with Edenred Ticket Compliments: in the event of a return for purchases made with Edenred Ticket Compliments, a coupon will be issued for the total amount paid with this method. payment method, usable only once for a new purchase. If the order was paid for using both Edenred Ticket Compliments and another payment method (e.g., credit card, bank transfer, etc.), the refund will be made separately for each method used.
10.2 Any refunds to the User will be credited promptly using the same payment method payment method used by the User for the purchase. In the event of exercising the right of withdrawal, as governed by Article 15 of this contract, the User must notify TheDoubleF within a maximum of 14 (fourteen) days of receiving the shipment.
10.3 The User must make payments using only the following payment methods and any others indicated on the website. Payment methods are subject to change. The main payment methods accepted are listed below:
- 10.3.1 For all countries: American Express, Mastercard, Visa, Diners, PayPal, Google Pay, Apple Pay, Klarna, UnionPay, EPS, Sofort, MistrerCash, Boleto, PIX, JCB, Khipu, Servipag, WebPay, WeChat, MobilePay, Trustly, Fawry, Alipay, PayMe, GoPay, Doku, Konbini, Kakao, KCP, GrabPay MY, MOLPay, OXXO, SPEI, iDeal, Vipps, GCash, Bilk, Przelewy24, MB Way, Multibanco, GrabPay SG, Swish, Twint, Pay By Bank, Venmo, Finnish E-Banking, bank transfer.
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10.3.2 For Italy only:
- a. Scalapay: If the User pays via Scalapay, they will receive payment in 3 installments. In this case, the User accepts that the installments will be transferred to Incremento SPV S.r.l., or to related parties and their assignees, and authorizes such transfer. This payment method is available for amounts up to €1,500. When making a purchase using this payment option, you consent to the transfer of your personal information from TheDoubleF to Scalapay, which will transfer it to Incremento SPV S.r.l. for the purpose of processing the payment. Once the "Pay in installments with Scalapay" option has been selected, the User will be transferred to the Scalapay website, where the payment will be divided into three interest-free installments. The User can accept this and continue by entering some personal and banking details requested by Scalapay in order to process the payment of all installments. The User is also invited to note that the payment of installments is managed directly by Scalapay; therefore, for any information or request regarding the balance of the installments, it will be necessary to contact Scalapay only.
- b. Cash on delivery: the cash on delivery service to the courier costs €8.00, which will be automatically added to the total order amount. Cash on delivery is available for orders up to €1,000. The balance of the order must be paid in cash directly to the courier who will make the delivery. The courier is not authorized to give change, so the User must pay the exact total amount. Payment confirmation and the relevant invoice or receipt will be issued when TheDoubleF receives confirmation from the courier that the order has been delivered to the recipient. The amount of any returns, net of the cash on delivery cost, which will not be refunded in any way in the event of a return or replacement, will be refunded by bank transfer upon request of the IBAN via email to the User.
- c. The Buyer may use bank transfer as a method of electronic payment from their bank account to finalize the order. The bank details and order number will be sent to the User via the automatic order confirmation email. Please transfer the total amount immediately after placing the order or within 24 hours, indicating the order number in the payment description. Any bank charges and bank transfer fees will be borne by the customer. Only after verifying that the payment has been credited to its bank account will TheDoubleF confirm this to the Buyer, indicating that the product(s) will be shipped. If no payment is credited within 5 working days, TheDoubleF reserves the right to cancel the order after notifying the User. If the User has already made the transfer but one or more items are no longer available, TheDoubleF will refund the difference by bank transfer and proceed to send the available items. The amount of any returns will be refunded by payment to the bank account from which the order was paid, upon request of the IBAN from the User.
10.4 If an invoice is required, the Buyer must check the appropriate box "Request invoice" at checkout, providing all the information necessary for correct invoicing (VAT number/Tax Code). It will not be possible to request an invoice after the payment has been processed.
10.5 It is not possible to request an invoice for countries in the European Union, with the exception of Italy.
10.6 In the event of a return, the amounts credited will correspond to the price paid by the User (list prices net of any discounts if the order was placed using promotions, discount codes, during sales periods) following the procedures indicated for each payment method used. In the event that a customer has chosen to independently return any taxes and duties incurred by TheDoubleF to receive the return at the own warehouse, will be deducted from the refund amount. Please note that taxes and customs duties paid by the User to receive the package are non-refundable, except in the United States of America, Hong Kong, Switzerland, Australia, Taiwan, Canada, South Korea, Japan, the United Arab Emirates, Malaysia, Saudi Arabia, and the United Kingdom, and countries belonging to the European Union, for which prices include taxes and customs duties. Any costs originally incurred for shipping the order will only be refunded if all items purchased are returned.
10.7 Refund policy for payments made with Edenred Ticket Compliments: in the event of a return for purchases made with Edenred Ticket Compliments, a coupon will be issued for the total amount paid with this method. payment method, usable only once for a new purchase. If the order was paid for using both Edenred Ticket Compliments and another payment method (e.g., credit card, bank transfer, etc.), the refund will be made separately for each method used.
11.1 TheDoubleF will deliver the selected and ordered products, using the methods chosen by the User or indicated on the Online Store at the time of ordering, as confirmed in the confirmation email and after receiving the relevant payment.
11.2 TheDoubleF aims to serve the User in the shortest possible delivery time. The Shipping will take place on the day TheDoubleF confirms both the order and payment to the User (excluding cash on delivery orders). If TheDoubleF is unable to ship within this period, it will promptly notify the User by email. If TheDoubleF is unable to ship the Item within 30 days of the order being placed, the User will have the right to withdraw from the purchase agreement, with right to have only the amount paid refunded. The above shall not apply if the parties agree on a different delivery term.
11.3 Delivery times and costs vary depending on the country of shipment and are shown in the table on the Shipping page. In addition, the delivery times and costs for each product will be specifically indicated at checkout in the Online Store and in the confirmation emails.
11.4 Deliveries will be made worldwide by DHL courier from Monday to Friday, excluding national holidays. The User accepts that DHL, in accordance with its General Conditions of Carriage, may open and inspect the shipment for security, safety, customs, or other regulatory reasons. TheDoubleF reserves the right to use other shipping methods.
11.5 Delivery is considered complete when the product is made available to the User at the delivery address specified in the order form. Delivery to the floor or by appointment is not provided.
11.6 In the event of non-delivery due to the recipient's absence at the address specified in the order form, the courier will send an email notification to the recipient and/or leave a card to certify the delivery attempt (known as a delivery notice). The notification and/or card will include the courier's contact details, which the User must use to request a second delivery attempt. After three unsuccessful delivery attempts, the package will be held in storage. At this point, TheDoubleF Customer Care will contact the Buyer in order to release the package from storage and ensure that it is delivered as soon as possible. To this end, TheDoubleF reserves the right to agree with the User to change the delivery address. If the delivery attempt following contact by TheDoubleF is also unsuccessful, or if the User does not respond to the contact attempt, the package will be returned to TheDoubleF and the User will be notified of this circumstance by email. The User acknowledges that, thirty days after the package is returned to TheDoubleF, the contract will be considered terminated due to the impossibility of delivery through the fault of the Purchaser and the purchase order canceled pursuant to Article 1456 of the Italian Civil Code. At the time of delivery, the User is required to be present at home in person and not to authorize delivery of the package at the door in their absence, as neither TheDoubleF nor the courier will be responsible in the event of theft or loss of the package. Furthermore, in the event of failure to sign for the package upon receipt, TheDoubleF will not be able to initiate the necessary investigations with the courier and the logistics department.
11.7 If the shipping address for the Items has a central and/or unified reception service (e.g., concierge, reception, etc.), the User agrees that delivery may be completed to that service. TheDoubleF shall therefore not be liable for any loss of items following their delivery to the services referred to in this article.
11.8 Once the contract has been terminated, TheDoubleF will refund the amount paid by the User, minus the delivery costs for unsuccessful deliveries, storage, and product returns. The termination of the contract and the refund amount will be communicated to the User via email. The refund amount will be credited using the payment method used by the user for the purchase.
11.9 If, before the thirty days have elapsed, the user requests to receive the product again purchased, TheDoubleF will proceed with the new delivery, subject to charging, in addition to the delivery costs, the costs of returning the product to TheDoubleF.
11.2 TheDoubleF aims to serve the User in the shortest possible delivery time. The Shipping will take place on the day TheDoubleF confirms both the order and payment to the User (excluding cash on delivery orders). If TheDoubleF is unable to ship within this period, it will promptly notify the User by email. If TheDoubleF is unable to ship the Item within 30 days of the order being placed, the User will have the right to withdraw from the purchase agreement, with right to have only the amount paid refunded. The above shall not apply if the parties agree on a different delivery term.
11.3 Delivery times and costs vary depending on the country of shipment and are shown in the table on the Shipping page. In addition, the delivery times and costs for each product will be specifically indicated at checkout in the Online Store and in the confirmation emails.
11.4 Deliveries will be made worldwide by DHL courier from Monday to Friday, excluding national holidays. The User accepts that DHL, in accordance with its General Conditions of Carriage, may open and inspect the shipment for security, safety, customs, or other regulatory reasons. TheDoubleF reserves the right to use other shipping methods.
11.5 Delivery is considered complete when the product is made available to the User at the delivery address specified in the order form. Delivery to the floor or by appointment is not provided.
11.6 In the event of non-delivery due to the recipient's absence at the address specified in the order form, the courier will send an email notification to the recipient and/or leave a card to certify the delivery attempt (known as a delivery notice). The notification and/or card will include the courier's contact details, which the User must use to request a second delivery attempt. After three unsuccessful delivery attempts, the package will be held in storage. At this point, TheDoubleF Customer Care will contact the Buyer in order to release the package from storage and ensure that it is delivered as soon as possible. To this end, TheDoubleF reserves the right to agree with the User to change the delivery address. If the delivery attempt following contact by TheDoubleF is also unsuccessful, or if the User does not respond to the contact attempt, the package will be returned to TheDoubleF and the User will be notified of this circumstance by email. The User acknowledges that, thirty days after the package is returned to TheDoubleF, the contract will be considered terminated due to the impossibility of delivery through the fault of the Purchaser and the purchase order canceled pursuant to Article 1456 of the Italian Civil Code. At the time of delivery, the User is required to be present at home in person and not to authorize delivery of the package at the door in their absence, as neither TheDoubleF nor the courier will be responsible in the event of theft or loss of the package. Furthermore, in the event of failure to sign for the package upon receipt, TheDoubleF will not be able to initiate the necessary investigations with the courier and the logistics department.
11.7 If the shipping address for the Items has a central and/or unified reception service (e.g., concierge, reception, etc.), the User agrees that delivery may be completed to that service. TheDoubleF shall therefore not be liable for any loss of items following their delivery to the services referred to in this article.
11.8 Once the contract has been terminated, TheDoubleF will refund the amount paid by the User, minus the delivery costs for unsuccessful deliveries, storage, and product returns. The termination of the contract and the refund amount will be communicated to the User via email. The refund amount will be credited using the payment method used by the user for the purchase.
11.9 If, before the thirty days have elapsed, the user requests to receive the product again purchased, TheDoubleF will proceed with the new delivery, subject to charging, in addition to the delivery costs, the costs of returning the product to TheDoubleF.
12.1 TheDoubleF assumes no responsibility for disruptions attributable to force majeure that prevent the order from being executed within the time specified in the contract (including, but not limited to
examples, natural events or disasters, terrorist acts, strikes, network malfunctions, and/or blackouts).
12.2 TheDoubleF shall not be liable to the User, except in cases of willful misconduct or gross negligence, for any malfunctions or malfunctions related to the use of the Internet outside of its control or that of its subcontractors.
12.3 TheDoubleF shall also not be liable for any damage, losses, or costs incurred by the User as a result of the non-performance of the contract for reasons not attributable to it, as the User is only entitled to a full refund of the price paid and any additional costs incurred.
12.4 Under no circumstances shall the User be held liable for delays or errors in payment if they can prove that they made the payment within the time frame and in the manner specified by TheDoubleF. TheDoubleF shall not, however, liable for delays in receiving payments attributable to payment systems managed by third parties and will consequently have the right to delay order confirmation until actual confirmation of receipt of payment.
12.5 The images and colors of TheDoubleF products published on the Online Store may differ from the actual ones due to the settings of the computer systems and/or computers used by the User to view them viewing. TheDoubleF undertakes to correct any errors in the description of the products offered in the online store as quickly as possible after they have been reported. Such errors can be reported by contacting TheDoubleF by email: help@thedoublef.com.
12.2 TheDoubleF shall not be liable to the User, except in cases of willful misconduct or gross negligence, for any malfunctions or malfunctions related to the use of the Internet outside of its control or that of its subcontractors.
12.3 TheDoubleF shall also not be liable for any damage, losses, or costs incurred by the User as a result of the non-performance of the contract for reasons not attributable to it, as the User is only entitled to a full refund of the price paid and any additional costs incurred.
12.4 Under no circumstances shall the User be held liable for delays or errors in payment if they can prove that they made the payment within the time frame and in the manner specified by TheDoubleF. TheDoubleF shall not, however, liable for delays in receiving payments attributable to payment systems managed by third parties and will consequently have the right to delay order confirmation until actual confirmation of receipt of payment.
12.5 The images and colors of TheDoubleF products published on the Online Store may differ from the actual ones due to the settings of the computer systems and/or computers used by the User to view them viewing. TheDoubleF undertakes to correct any errors in the description of the products offered in the online store as quickly as possible after they have been reported. Such errors can be reported by contacting TheDoubleF by email: help@thedoublef.com.
13.1 Pursuant to Articles 114 et seq. of the "Consumer Code," the producer of the raw material and/or the manufacturer of the finished product or one of its components is liable for damage caused by defects in its product.
TheDoubleF is liable for damage caused by defects in the goods sold if it fails to notify the Damaged, within 3 (three) months of the request, the identity and address of the manufacturer or the person who supplied the goods.
13.2 The aforementioned request by the injured party must be made in writing and must indicate the product that caused the damage, the place and date of purchase; it must also contain an offer to view the product, if it still exists (pursuant to Paragraph 2, Art. 116 of the "Consumer Code").
13.3 TheDoubleF cannot be held liable for the consequences of a defective product if the defect is due to the product's compliance with a mandatory legal standard or binding measure, or if the state of scientific and technical knowledge at the time the manufacturer placed the product on the market did not yet allow the product to be considered defective.
13.4 No compensation shall be due if the injured User was aware of the defect in the product and the danger it posed and nevertheless voluntarily exposed himself/herself to it.
13.5 In any case, the injured User must prove the defect, the damage, and the causal connection between the defect and the damage.
13.6 The injured User may claim compensation for damages caused by death or personal injury or by the destruction or deterioration of an item other than the defective product, provided that it is of a type normally intended for private use or consumption and is thus mainly used by the injured party.
13.7 However, damage to property referred to in Article 123 of the "Consumer Code" shall only be compensable to the extent that it exceeds the sum of three hundred and eighty-seven euros (€387).
13.2 The aforementioned request by the injured party must be made in writing and must indicate the product that caused the damage, the place and date of purchase; it must also contain an offer to view the product, if it still exists (pursuant to Paragraph 2, Art. 116 of the "Consumer Code").
13.3 TheDoubleF cannot be held liable for the consequences of a defective product if the defect is due to the product's compliance with a mandatory legal standard or binding measure, or if the state of scientific and technical knowledge at the time the manufacturer placed the product on the market did not yet allow the product to be considered defective.
13.4 No compensation shall be due if the injured User was aware of the defect in the product and the danger it posed and nevertheless voluntarily exposed himself/herself to it.
13.5 In any case, the injured User must prove the defect, the damage, and the causal connection between the defect and the damage.
13.6 The injured User may claim compensation for damages caused by death or personal injury or by the destruction or deterioration of an item other than the defective product, provided that it is of a type normally intended for private use or consumption and is thus mainly used by the injured party.
13.7 However, damage to property referred to in Article 123 of the "Consumer Code" shall only be compensable to the extent that it exceeds the sum of three hundred and eighty-seven euros (€387).
14.1 TheDoubleF, in accordance with Article 133 of the "Consumer Code," is liable for any lack of conformity that becomes apparent within two years of delivery of the goods.
14.2 For the purposes of this contract, consumer goods are presumed to be in conformity with the contract if, where applicable, the circumstances referred to in Article 129, paragraphs 1 and 2 of the Consumer Code coexist.
14.3 In any case, unless proven otherwise, it is assumed that any lack of conformity that becomes apparent within one (1) year of delivery of the goods already existed on that date, unless this assumption is incompatible with the nature of the goods or the nature of the lack of conformity.
14.4 In the event of a lack of conformity, the Purchaser may request, alternatively and without charge, under the conditions indicated below, the repair or replacement of the purchased goods, a reduction in the purchase price, or the termination of this contract, unless the request is objectively impossible to satisfy or is excessively burdensome for TheDoubleF pursuant to Article 130, paragraph 4, of the Consumer Code.
14.5 The request must be sent by email to help@thedoublef.com. TheDoubleF will indicate its willingness to comply with the request, or the reasons preventing it from doing so, within 7 (seven) working days of receipt. In the same communication, if TheDoubleF has accepted the Buyer's request, it must indicate the methods of shipment or return of the goods, as well as the expected deadline for the return or replacement of the defective goods.
14.6 If repair and replacement are impossible or excessively costly, or TheDoubleF has not repaired or replaced the goods within the period referred to in the previous point, or, finally, the replacement or repair previously carried out has caused significant inconvenience to the Buyer, the latter may request, at his discretion, an appropriate price reduction or termination of the contract. In this case, the Buyer must send their request to TheDoubleF, which will indicate its willingness to comply with the request, or the reasons preventing it from doing so, within 7 (seven) working days of receipt. In the same communication, if TheDoubleF has accepted the Buyer's request, it must be indicate the proposed price reduction or the methods for returning the defective goods. In such cases, it will be the Buyer's responsibility to indicate the methods for crediting the sums previously paid to TheDoubleF.
14.7 The Seller notes that repair or replacement times are dependent on supplier response times. TheDoubleF reserves the right to contact product suppliers before confirming to the User any repairs/replacements/price reductions in order to check the availability of the product manufacturer, the warranty, and the procedures for handling defective products.
14.2 For the purposes of this contract, consumer goods are presumed to be in conformity with the contract if, where applicable, the circumstances referred to in Article 129, paragraphs 1 and 2 of the Consumer Code coexist.
14.3 In any case, unless proven otherwise, it is assumed that any lack of conformity that becomes apparent within one (1) year of delivery of the goods already existed on that date, unless this assumption is incompatible with the nature of the goods or the nature of the lack of conformity.
14.4 In the event of a lack of conformity, the Purchaser may request, alternatively and without charge, under the conditions indicated below, the repair or replacement of the purchased goods, a reduction in the purchase price, or the termination of this contract, unless the request is objectively impossible to satisfy or is excessively burdensome for TheDoubleF pursuant to Article 130, paragraph 4, of the Consumer Code.
14.5 The request must be sent by email to help@thedoublef.com. TheDoubleF will indicate its willingness to comply with the request, or the reasons preventing it from doing so, within 7 (seven) working days of receipt. In the same communication, if TheDoubleF has accepted the Buyer's request, it must indicate the methods of shipment or return of the goods, as well as the expected deadline for the return or replacement of the defective goods.
14.6 If repair and replacement are impossible or excessively costly, or TheDoubleF has not repaired or replaced the goods within the period referred to in the previous point, or, finally, the replacement or repair previously carried out has caused significant inconvenience to the Buyer, the latter may request, at his discretion, an appropriate price reduction or termination of the contract. In this case, the Buyer must send their request to TheDoubleF, which will indicate its willingness to comply with the request, or the reasons preventing it from doing so, within 7 (seven) working days of receipt. In the same communication, if TheDoubleF has accepted the Buyer's request, it must be indicate the proposed price reduction or the methods for returning the defective goods. In such cases, it will be the Buyer's responsibility to indicate the methods for crediting the sums previously paid to TheDoubleF.
14.7 The Seller notes that repair or replacement times are dependent on supplier response times. TheDoubleF reserves the right to contact product suppliers before confirming to the User any repairs/replacements/price reductions in order to check the availability of the product manufacturer, the warranty, and the procedures for handling defective products.
15.1 "SNEAKERS ÉLITE" by TheDoubleF.com (the "Platform") is an online draw that allows participating Users, who will be selected at random, to purchase certain limited edition products.
15.2 This document contains the rules that Users must comply with in order to enjoy the benefits of participating in "SNEAKERS ÉLITE" by TheDoubleF.com. These terms and conditions supplement the general terms and conditions of sale of the Platform, limited to Raffles.
15.3 To participate in "SNEAKERS ÉLITE," Users must be at least 18 years of age and access the area dedicated to the individual Raffle. "SNEAKERS ÉLITE" limits registered Users to purchasing only one product and one size from among those included in the Raffle, for each selected User. Participation cannot be modified or transferred to another User.
15.4 Before the start of "SNEAKERS ÉLITE", a notification will be sent to allow access, registration, and selection. "SNEAKERS ÉLITE" makes it possible to purchase certain products on the Platform, but does not constitute a sales contract. All purchases are governed by a separate agreement, subject to TheDoubleF.com's Terms of Purchase.
15.5 TheDoubleF.com will select participants by drawing lots from among the applications received in order of registration and for each available product size. The odds of being selected to purchase a product depend on the number of applications received and the available product sizes.
15.6 Each "SNEAKERS ÉLITE" promotion has a limited duration, which will be communicated before it opens. After the deadline, it will no longer be possible to participate.
15.7 The selection of winners will take place within three working days of the closing date of “SNEAKERS ÉLITE.” After the draw, the selected Users will receive an email with instructions on how to proceed with payment by FF NET s.r.l. and then complete the purchase procedure for the product covered by the Raffle. If payment is not received by TheDoubleF.com within the specified period of 24 hours from the aforementioned communication, the right of purchase granted to the selected User will be canceled.
15.8 All sales prices of products displayed in "SNEAKERS ÉLITE" are expressed in euros (€). The transaction will be carried out in the following currencies: EUR (€).
15.9 After receipt of payment by TheDoubleF.com, selected Users will receive confirmation of payment and shipping details. The Terms and Conditions of TheDoubleF.com platform apply to the order.
15.10 Shipping costs will be specifically indicated to the User as part of each individual Raffle.
15.11 Users are not permitted to participate in Raffles using automatic registration tools, such as programs or scripts that automate their application as BOTS or similar, which will be considered a serious abuse.
15.12 Abuse and/or violations of the Raffle participation system may result in suspension of the User's account, cancellation or prohibition from participating in future Raffles, in addition to compensation for damages. FF NET s.r.l. reserves the right to cancel one or more purchase rights generated during Raffles if it believes, at its discretion, that abuse of any kind has occurred.
15.13 FF NET s.r.l. reserves the right to modify the Terms and Conditions of the "Raffles" and to cancel or revoke a Raffle at any time, without notice and without further obligations to users.
15.14 For any complaints or issues relating to "SNEAKERS ÉLITE," please contact: help@thedoublef.com.
15.15 By participating in "SNEAKERS ÉLITE", the User accepts and agrees to comply with these rules and the terms and conditions of purchase of TheDoubleF.com platform. The User gives their consent to FF NET S.r.l. to collect and use the personal data provided voluntarily and the data collected from their activities within "SNEAKERS ÉLITE." For more information, please see our Privacy Policy.
15.2 This document contains the rules that Users must comply with in order to enjoy the benefits of participating in "SNEAKERS ÉLITE" by TheDoubleF.com. These terms and conditions supplement the general terms and conditions of sale of the Platform, limited to Raffles.
15.3 To participate in "SNEAKERS ÉLITE," Users must be at least 18 years of age and access the area dedicated to the individual Raffle. "SNEAKERS ÉLITE" limits registered Users to purchasing only one product and one size from among those included in the Raffle, for each selected User. Participation cannot be modified or transferred to another User.
15.4 Before the start of "SNEAKERS ÉLITE", a notification will be sent to allow access, registration, and selection. "SNEAKERS ÉLITE" makes it possible to purchase certain products on the Platform, but does not constitute a sales contract. All purchases are governed by a separate agreement, subject to TheDoubleF.com's Terms of Purchase.
15.5 TheDoubleF.com will select participants by drawing lots from among the applications received in order of registration and for each available product size. The odds of being selected to purchase a product depend on the number of applications received and the available product sizes.
15.6 Each "SNEAKERS ÉLITE" promotion has a limited duration, which will be communicated before it opens. After the deadline, it will no longer be possible to participate.
15.7 The selection of winners will take place within three working days of the closing date of “SNEAKERS ÉLITE.” After the draw, the selected Users will receive an email with instructions on how to proceed with payment by FF NET s.r.l. and then complete the purchase procedure for the product covered by the Raffle. If payment is not received by TheDoubleF.com within the specified period of 24 hours from the aforementioned communication, the right of purchase granted to the selected User will be canceled.
15.8 All sales prices of products displayed in "SNEAKERS ÉLITE" are expressed in euros (€). The transaction will be carried out in the following currencies: EUR (€).
15.9 After receipt of payment by TheDoubleF.com, selected Users will receive confirmation of payment and shipping details. The Terms and Conditions of TheDoubleF.com platform apply to the order.
15.10 Shipping costs will be specifically indicated to the User as part of each individual Raffle.
15.11 Users are not permitted to participate in Raffles using automatic registration tools, such as programs or scripts that automate their application as BOTS or similar, which will be considered a serious abuse.
15.12 Abuse and/or violations of the Raffle participation system may result in suspension of the User's account, cancellation or prohibition from participating in future Raffles, in addition to compensation for damages. FF NET s.r.l. reserves the right to cancel one or more purchase rights generated during Raffles if it believes, at its discretion, that abuse of any kind has occurred.
15.13 FF NET s.r.l. reserves the right to modify the Terms and Conditions of the "Raffles" and to cancel or revoke a Raffle at any time, without notice and without further obligations to users.
15.14 For any complaints or issues relating to "SNEAKERS ÉLITE," please contact: help@thedoublef.com.
15.15 By participating in "SNEAKERS ÉLITE", the User accepts and agrees to comply with these rules and the terms and conditions of purchase of TheDoubleF.com platform. The User gives their consent to FF NET S.r.l. to collect and use the personal data provided voluntarily and the data collected from their activities within "SNEAKERS ÉLITE." For more information, please see our Privacy Policy.
16.1 The User undertakes to pay the price of the goods purchased within the times and in the manner specified in the contract.
16.2 The User undertakes, once the online purchase procedure has been completed, to print and keep this contract (GTC).
16.3 The User undertakes to promptly notify TheDoubleF of any changes of address and/or relocations. Failure by the User to communicate such changes of address and/or relocation shall remain entirely at the User's expense and risk. Until changes of residence and/or transfer notices are not communicated, the User will be considered domiciled at the address indicated by them when placing the order and the User will remain responsible for the Item ordered.
16.4 The information contained in this contract (GTC) has already been reviewed and accepted by the User, who acknowledges this, as this step is mandatory before confirming the purchase order.
16.2 The User undertakes, once the online purchase procedure has been completed, to print and keep this contract (GTC).
16.3 The User undertakes to promptly notify TheDoubleF of any changes of address and/or relocations. Failure by the User to communicate such changes of address and/or relocation shall remain entirely at the User's expense and risk. Until changes of residence and/or transfer notices are not communicated, the User will be considered domiciled at the address indicated by them when placing the order and the User will remain responsible for the Item ordered.
16.4 The information contained in this contract (GTC) has already been reviewed and accepted by the User, who acknowledges this, as this step is mandatory before confirming the purchase order.
17.1 The User has the right to withdraw from the purchase contract, without penalty and without specifying the reason, within 14 (fourteen) calendar days from the date of receipt of the purchased goods. The methods by which the User can formalize the return are indicated on the Returns and Refunds page.
17.2 Special return conditions:
17.3 If the Buyer decides to exercise the right of withdrawal, they must notify TheDoubleF using the appropriate return request form available both for customers who have registered an account and for customers who have completed their order as non-registered users. Registered customers can log in and access the Returns area from their account, then select the order and products they wish to return, indicating the reason for the return, the condition of the product, and indicating the preferred method for proceeding with the return. Unregistered customers can access the return request form from the Customer Care and Returns and Refunds sections. They must enter the order number for which they are requesting the return and then select the products they wish to return. In both cases, the customer will receive a return authorization email with the return number (RMA), all the instructions for organizing the return and the option to download the relevant documentation. The return code (RMA) must be quoted in all communications and reported on the form found inside the package (Delivery Note - Return Form).
17.4 After receiving the return authorization email from TheDoubleF, the User must, within 14 (fourteen) calendar days from the date of receipt of the goods, to ship the purchased product(s), properly protected and packaged, preferably in the original packaging, accompanied by the tag, original packaging, the security seal, and all product accessories (protective envelopes, spare parts, warranty, etc.). The User must attach the Delivery Note - Return Form received by email to the delivery package. The latter must be printed and duly completed with the items being returned and the assigned Return Code.The User must indicate the return method on the return request form from the three options available:
17.5 The Return Fee payable by the User in the event of withdrawal with the Affiliated Carrier varies depending on the geographical area from which the package is shipped; for this reason, please refer to the table on the Returns and Refunds page, which contains information for each destination. The Return Fee will be deducted from the refund once the integrity of the product(s) has been verified and the possibility of withdrawal has been confirmed.
17.6 If the User decides to return the Item using a non-affiliated carrier, they must send a shipping with tracking to TheDoubleF.com c/o FFLogistics - Via Amalia Moretti Foggia, 3 - 46100 Mantua (IT). If the package is shipped without tracking and is lost, TheDoubleF declines all responsibility and will not be able to refund the Buyer. TheDoubleF in accordance with Article 67, paragraph IV, of the Consumer Code, only after receiving the product(s) and only after verifying compliance with the terms and conditions for exercising the right of withdrawal and the integrity of the products, as specified in point 17.3, will refund the amount paid by the Purchaser within 14 (fourteen) days of receiving the notice of withdrawal (net of return shipping costs, in the case referred to in Article 17.4.1).
17.7 The refund amount will be communicated via email and credited using the same payment method used by the Purchaser for the purchase; even if the Item is returned to one of our boutiques, no amount will be paid in cash or vouchers. If the User wishes to make a purchase in store, you will need to make a new transaction. In the event of a return, the amounts credited will correspond to the price paid by the User (list prices net of any discounts if the order was made using promotions, discount codes, or during sales periods) following the procedures indicated for each payment method used. Any import taxes and customs duties paid at the time of Delivery charges for receiving the package will not be refunded, except for purchases made in the United States of America, Hong Kong, Switzerland, Australia, Taiwan, Canada, South Korea, Japan, the United Arab Emirates, Malaysia, Saudi Arabia, and the United Kingdom, and European Union countries where taxes and customs duties are included in the final price. In the case of returns with a non-affiliated carrier, any taxes and duties incurred by TheDoubleF to receive the return at its warehouse will be deducted from the refund amount. In the event of exercising the right of withdrawal, any transport costs incurred by the User during the purchase phase and indicated on the receipt will be reimbursed only if all the items purchased are returned by the User. Therefore, the transport costs initially incurred will not be reimbursed if the User exercises the right of withdrawal and then returns only some of the products included in the order. TheDoubleF reserves the right to reduce the amount due following verification of the condition of the product received, even if there is a discrepancy with what was indicated when the return was initiated. In the event of a reduction in the amount owed, our Customer Care will send notification of the same. In case of non-acceptance, the product may be returned to the customer.
17.8 If the User refuses delivery of a product to the address indicated by them after the Seller has refused the right of withdrawal (and therefore does not have to make any refund), the User accept that the product will be delivered by the carrier to the Seller's warehouses, but the User will remain solely responsible for any defects or theft of the product and may only request delivery by appointment or by shipping at their own expense, paying the delivery costs in advance. Twelve months after the return of the product to the Seller's warehouses, the Seller shall be entitled to destroy any products that have not been collected.
17.9 Upon receipt of the communication in which the Purchaser declares the exercise of the right of withdrawal, the Parties to this contract are released from their mutual obligations, without prejudice to the provisions of the previous points of this article.
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17.1.1 Pursuant to Article 57, paragraph II, of the "Consumer Code," it is an essential condition for exercising the right of withdrawal that the product to be returned is substantially intact. Therefore, it is necessary that the goods be returned in their original optimal condition, which exists when the products have been handled only to establish their nature, characteristics, and functioning.
17.1.2 Clothing items, therefore, must not have been used, worn, washed, or damaged altered or show signs of use or have had the original seals/labels removed. All original accessories must also be returned and delivered together with the purchased items (e.g., garment bags, hangers etc.).
17.1.3 In the case of footwear, the packaging sole and upper must not show any creases or stain. The original packaging box (the one containing the product) must also be returned without holes, tears, or stains. In the event of a return, the box cannot be the only external packaging but must be contained in another package that protects it.
17.1.4 Swimwear and underwear must be tried over your own underwear.
17.1.5 Each item subject to the right of withdrawal must include the original labels and seals, which must not have been removed by the User during testing and must therefore be affixed to the product in the same manner as originally.
17.1.6 If the User fails to comply with one or more of the conditions set out in Article 17.1 above and requests a return, they accept TheDoubleF's right to refuse the return and/or, at its discretion, to refund the User the purchase price reduced by the lesser value of the product resulting from the aforementioned non-compliant use.
17.2 Special return conditions:
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17.2.1 all returns must be shipped from the same country in which they were delivered. Returns will not be accepted if the products are not shipped from the country of delivery;
17.2.2 in the case of mask purchases, returns cannot be accepted for health and hygiene reasons; for safety reasons, we will only accept returns of skincare and makeup products whose packaging or the protective film has not been opened or tampered with;
17.2.3 in the case of footwear returns, our Customer Care team may request photos of the footwear, including photos of the soles and/or heels, to ensure the return is handled correctly, as these are delicate products; in the case of requests to return skincare and makeup products, our Customer Care team may request photos of the product;
17.2.4 in the case of returns for defective products, Customer Care may request photos of the product to be returned in order to assess the reported defect and promptly notify the manufacturer;
17.2.5 for items belonging to the "SNEAKERS ÉLITE" categories or marked as "SPECIAL LAUNCHES" or "FINAL SALE", the right of withdrawal may be limited due to the specific nature of these items.
17.3 If the Buyer decides to exercise the right of withdrawal, they must notify TheDoubleF using the appropriate return request form available both for customers who have registered an account and for customers who have completed their order as non-registered users. Registered customers can log in and access the Returns area from their account, then select the order and products they wish to return, indicating the reason for the return, the condition of the product, and indicating the preferred method for proceeding with the return. Unregistered customers can access the return request form from the Customer Care and Returns and Refunds sections. They must enter the order number for which they are requesting the return and then select the products they wish to return. In both cases, the customer will receive a return authorization email with the return number (RMA), all the instructions for organizing the return and the option to download the relevant documentation. The return code (RMA) must be quoted in all communications and reported on the form found inside the package (Delivery Note - Return Form).
17.4 After receiving the return authorization email from TheDoubleF, the User must, within 14 (fourteen) calendar days from the date of receipt of the goods, to ship the purchased product(s), properly protected and packaged, preferably in the original packaging, accompanied by the tag, original packaging, the security seal, and all product accessories (protective envelopes, spare parts, warranty, etc.). The User must attach the Delivery Note - Return Form received by email to the delivery package. The latter must be printed and duly completed with the items being returned and the assigned Return Code.The User must indicate the return method on the return request form from the three options available:
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17.4.1 carrier affiliated with TheDoubleF, for which the User can book a pickup using the instructions received in the return authorization email. With the agreed carrier, the User will benefit from the advantageous transport rates agreed by TheDoublef, equal to the "Return Contribution" as identified in Article 17.5 below, which varies depending on the country of shipment. To use the agreed carrier, the User must attach the delivery note - Return Form to the package and fill it in correctly, as well as the shipping label of the agreed courier received by email must be affixed to the package and completed correctly. Failure to do so will result in the customer not being able to take advantage of the special transport rates and customs exemptions applied to returns, which will therefore be entirely at the customer's expense, in accordance with Article 17.4.3;
17.4.2 return to boutique: bring the package to one of our boutiques by selecting the store on the request form. Returns to Folli Follie stores in Italy are possible but must always follow the return procedure indicated above, subject to authorization by TheDoubleF and the assignment of a return code. In this case, there are no shipping costs;
17.4.3 non-affiliated carrier: choose your own carrier, the cost of which will be borne entirely by the Customer as indicated in paragraph 17.6 below.
17.5 The Return Fee payable by the User in the event of withdrawal with the Affiliated Carrier varies depending on the geographical area from which the package is shipped; for this reason, please refer to the table on the Returns and Refunds page, which contains information for each destination. The Return Fee will be deducted from the refund once the integrity of the product(s) has been verified and the possibility of withdrawal has been confirmed.
17.6 If the User decides to return the Item using a non-affiliated carrier, they must send a shipping with tracking to TheDoubleF.com c/o FFLogistics - Via Amalia Moretti Foggia, 3 - 46100 Mantua (IT). If the package is shipped without tracking and is lost, TheDoubleF declines all responsibility and will not be able to refund the Buyer. TheDoubleF in accordance with Article 67, paragraph IV, of the Consumer Code, only after receiving the product(s) and only after verifying compliance with the terms and conditions for exercising the right of withdrawal and the integrity of the products, as specified in point 17.3, will refund the amount paid by the Purchaser within 14 (fourteen) days of receiving the notice of withdrawal (net of return shipping costs, in the case referred to in Article 17.4.1).
17.7 The refund amount will be communicated via email and credited using the same payment method used by the Purchaser for the purchase; even if the Item is returned to one of our boutiques, no amount will be paid in cash or vouchers. If the User wishes to make a purchase in store, you will need to make a new transaction. In the event of a return, the amounts credited will correspond to the price paid by the User (list prices net of any discounts if the order was made using promotions, discount codes, or during sales periods) following the procedures indicated for each payment method used. Any import taxes and customs duties paid at the time of Delivery charges for receiving the package will not be refunded, except for purchases made in the United States of America, Hong Kong, Switzerland, Australia, Taiwan, Canada, South Korea, Japan, the United Arab Emirates, Malaysia, Saudi Arabia, and the United Kingdom, and European Union countries where taxes and customs duties are included in the final price. In the case of returns with a non-affiliated carrier, any taxes and duties incurred by TheDoubleF to receive the return at its warehouse will be deducted from the refund amount. In the event of exercising the right of withdrawal, any transport costs incurred by the User during the purchase phase and indicated on the receipt will be reimbursed only if all the items purchased are returned by the User. Therefore, the transport costs initially incurred will not be reimbursed if the User exercises the right of withdrawal and then returns only some of the products included in the order. TheDoubleF reserves the right to reduce the amount due following verification of the condition of the product received, even if there is a discrepancy with what was indicated when the return was initiated. In the event of a reduction in the amount owed, our Customer Care will send notification of the same. In case of non-acceptance, the product may be returned to the customer.
17.8 If the User refuses delivery of a product to the address indicated by them after the Seller has refused the right of withdrawal (and therefore does not have to make any refund), the User accept that the product will be delivered by the carrier to the Seller's warehouses, but the User will remain solely responsible for any defects or theft of the product and may only request delivery by appointment or by shipping at their own expense, paying the delivery costs in advance. Twelve months after the return of the product to the Seller's warehouses, the Seller shall be entitled to destroy any products that have not been collected.
17.9 Upon receipt of the communication in which the Purchaser declares the exercise of the right of withdrawal, the Parties to this contract are released from their mutual obligations, without prejudice to the provisions of the previous points of this article.
18.1 The obligations referred to in point 15, assumed by the Purchaser, as well as the guarantee of successful completion of the payment made by the Purchaser using the means referred to in Article 10.3, and also the exact fulfillment of the obligations assumed by TheDoubleF in Article 14, are essential, so that, by express agreement, failure to fulfill any of these obligations shall constitute a material breach of contract.
Only failure to fulfill these obligations, unless caused by unforeseeable circumstances or force majeure, will result in the termination of the contract pursuant to Article 1456 of the Italian Civil Code, without the need for a court ruling. The effects of the termination will take effect 15 days after receipt of the registered letter with return receipt or certified email in which the the breach to the other party and in the absence of fulfillment of the obligation within the same period.
19.1 FF NET S.r.l., the data controller for data collected through TheDoubleF, protects the privacy of its Users/Purchasers and guarantees that the processing of data complies with the provisions of Regulation (EU) 2016/679. Users/Purchasers are therefore invited to carefully read the Privacy Policy and the Extended Cookie Policy before accessing TheDoubleF Online Store.
19.2 Users may revoke their consent at any time by sending an email to privacy@thedoublef.com.
19.3 Further information on how to withdraw consent is available in the "Withdrawal of consent" section of the Privacy Policy and in the "Cookie Management" section of the Extended Cookie Policy.
19.2 Users may revoke their consent at any time by sending an email to privacy@thedoublef.com.
19.3 Further information on how to withdraw consent is available in the "Withdrawal of consent" section of the Privacy Policy and in the "Cookie Management" section of the Extended Cookie Policy.
20.1 Pursuant to Article 12 of Legislative Decree 70/2003, TheDoubleF informs the Purchaser that every order sent is
stored in digital/paper form on the server/at the headquarters of TheDoubleF and the hosting service in accordance with confidentiality and security criteria.
21.1 The Buyer may request any information and/or send communications and/or submit complaints regarding sales, purchase orders, products, payments, and shipments, etc. Such communications addressed to TheDoubleF and the any complaints will be valid if sent by email to help@thedoublef.com. Therefore, the Purchaser must indicate on the registration form the telephone number or email address to which they wish to receive communications from TheDoubleF. In the event of notification of withdrawal, please refer to the rules set out in point 16.
22.1 Contracts concluded between users of the Online Store and TheDoubleF are governed by Italian law. In particular, the provisions of Articles 50 et seq. of the "Consumer Code" apply to them.
22.2 Any dispute relating to the application, execution, or interpretation of these General Terms and Conditions of Sale shall be settled by the court of the place where the user resides or has elected domicile.
22.3 Without prejudice, in any case, to the Buyer's right to bring the matter before the ordinary courts in the event of disputes between The Buyer and TheDoubleF, the parties may initiate (pursuant to Article 141, paragraph 1 of the "Consumer Code") out-of-court settlement procedures electronically for the resolution of consumer disputes. TheDoubleF hereby guarantees, in the event of a service disruption or dispute between TheDoubleF and the Buyer, its participation in an attempt at amicable conciliation that the Buyer may promote (pursuant to Article 141, paragraph 3 of the "Consumer Code") before RisolviOnline, an independent and institutional service provided by the Chamber of Commerce. Arbitration by the Milan Chamber of Commerce, which allows a satisfactory agreement to be reached, with the help of a neutral and competent conciliator, in a friendly and secure manner. RisolviOnline aims to resolve all commercial disputes involving consumers and/or businesses quickly and economically, with particular reference to those arising from the Internet and e-commerce. For further information or to submit a request for conciliation, the Purchaser can visit risolvionline.com. Please also note that the European Commission provides a platform for alternative out-of-court dispute resolution, accessible at https://commission.europa.eu/index_en.
22.2 Any dispute relating to the application, execution, or interpretation of these General Terms and Conditions of Sale shall be settled by the court of the place where the user resides or has elected domicile.
22.3 Without prejudice, in any case, to the Buyer's right to bring the matter before the ordinary courts in the event of disputes between The Buyer and TheDoubleF, the parties may initiate (pursuant to Article 141, paragraph 1 of the "Consumer Code") out-of-court settlement procedures electronically for the resolution of consumer disputes. TheDoubleF hereby guarantees, in the event of a service disruption or dispute between TheDoubleF and the Buyer, its participation in an attempt at amicable conciliation that the Buyer may promote (pursuant to Article 141, paragraph 3 of the "Consumer Code") before RisolviOnline, an independent and institutional service provided by the Chamber of Commerce. Arbitration by the Milan Chamber of Commerce, which allows a satisfactory agreement to be reached, with the help of a neutral and competent conciliator, in a friendly and secure manner. RisolviOnline aims to resolve all commercial disputes involving consumers and/or businesses quickly and economically, with particular reference to those arising from the Internet and e-commerce. For further information or to submit a request for conciliation, the Purchaser can visit risolvionline.com. Please also note that the European Commission provides a platform for alternative out-of-court dispute resolution, accessible at https://commission.europa.eu/index_en.
23.1 This contract repeals and replaces any previous agreement, understanding, negotiation, written or oral, between the Parties concerning the subject matter of this contract.
23.2 These General Terms and Conditions constitute the entirety of the clauses that comprise them. If one or more provisions of these General Terms and Conditions are considered invalid or declared as such under the law, the other provisions shall continue to have full force and effect.
23.3 TheDoubleF reserves the right to modify, suspend, or terminate sales on the Online Store. TheDoubleF shall in no way be held liable to the user or to third parties for such modification, suspension, or termination.
23.4 These General Terms and Conditions of Service and Sale may be subject to updates. Users are requested to review the published version and the date of the update. However, the GTC published and in force at the time of the conclusion of the contract between the Parties shall remain valid.
Version dated January 1, 2026.
23.2 These General Terms and Conditions constitute the entirety of the clauses that comprise them. If one or more provisions of these General Terms and Conditions are considered invalid or declared as such under the law, the other provisions shall continue to have full force and effect.
23.3 TheDoubleF reserves the right to modify, suspend, or terminate sales on the Online Store. TheDoubleF shall in no way be held liable to the user or to third parties for such modification, suspension, or termination.
23.4 These General Terms and Conditions of Service and Sale may be subject to updates. Users are requested to review the published version and the date of the update. However, the GTC published and in force at the time of the conclusion of the contract between the Parties shall remain valid.
Version dated January 1, 2026.
